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Verizon Public Safety Outreach Program  

Verizon is committed to the National Association of Women Law Enforcement Executives (NAWLEE) and law enforcement community with a focus on:

  • Helping you stay securely connected, when and where you need it  
  • Assisting with investigations that affect you and your communities
  • Supporting law enforcement at events and association meetings
  • Providing dedicated Public Safety Outreach Program liaisons who can partner with you on your critical communications needs.
  • Providing first responders with a decades-long commitment to providing communications services to public safety organizations, such as:
  • Rapid response and recovery support to keep Public Safety personnel connected every day and when it matters most, including:
    • Natural disasters like major storms, floods, and wildfires
    • Man-made disasters and other major emergencies
  • A comprehensive solution for first responders, such as:
    • A network core dedicated to Public Safety
    • Priority access and preemption at no cost
    • Innovative products, services, and application supported by a broad ecosystem of technology partners
  • Support for an open and interoperable Public Safety market that offers:
    • Network choice for Public Safety agencies
    • Interoperability across networks with full functionality
    • Competition to drive innovation and competitive pricing
  • 10+ year sponsorship of the Verizon Fallen Officers’ Fund

Verizon Public Safety Resources

Corporate Security Team

The Verizon Corporate Security team serves as the company’s primary interface with the public safety community. The team partners with public safety on many initiatives, is responsible for investigating crimes perpetrated against the company, and supports law enforcement efforts.

Corporate Security Hotline: 800.997.3287

Verizon Security Assistance Team

The Verizon Security Assistance Team assists law enforcement with all legally authorized requests, including processing court orders and subpoenas for subscriber information, providing 24x7 assistance for 9-1-1 and other life threatening emergencies, and complying with the Federal Communication Assistance to Law Enforcement Act (CALEA).

The team also offers educational presentations to support the public safety community.

Law Enforcement Hotline: 800.451.5242

Option 1: Subpoenas

Option 2: Orders and Search Warrants

Option 3: Electronic Surveillances and Technical Assistance

Option 4: General information

Option 9: Exigent situations only

Hours of Operation

Options 1 & 2: 7:00 a.m.–8:00 p.m. ET

Options 3, 4 and 9: 24 hours

Verizon Crisis Response Team

The Verizon Crisis Response Team is a national program bringing together dedicated teams within Verizon to ensure the most appropriate and timely response to our customers and emergency management agencies during a time of crisis.

The Verizon Crisis Response Team provides:

  • Emergency assistance to:
  • Government agencies (federal, state and local)
  • Non-profit organizations
  • Emergency management
  • The following support in the event of a crisis:
  • Staffed contact number available 24x7x365
  • Coordination of requests for emergency wireless voice and data products
  • Coordination of requests for emergency network coverage, which may include deployment of resources such as a Cell-on-Wheels (COW) or Cell-on-Light-Truck (COLT)
  • Access to other Verizon support teams

Verizon Crisis Response Team Hotline: 800.981.9558

Contact us

If you have any questions or would like to receive more information, visit the Verizon Public Sector website or contact the Public Safety Outreach Program at publicsafety@verizonwireless.com.